Cambridge Solar Ltd - Renewable energy in Cambridge, Cambridgeshire (2023)

I contacted this trader by email twice. The first time requesting a call back, they didn’t. The second time I completed the online survey which took me about 45 minutes to complete. After not hearing from this company whatsoever, I called them 5 days later. The lady I spoke to said the team I needed to speak to were all on the phone. She took my details and said someone would call me back soon. They didn’t. This is truly terrible service.

My installation two years ago in August 2020 included an iBoost immersion heater controller. after six months I noticed that the screen was blank (I suspect that it had been clear for at least 3 months longer. The Cambridge Solar engineer who inspected it told me that the Immersion heater element was at fault. I had the element replaced at my cost - the engineer reported that the element was not faulty and the iBoost still did not work, In late summer CS replaced the iBoost. On 11November the boost screen was blank and I reported this to CS (Owen Morgan) by email. No response. I have sent follow-up emails and phoned numerous times. I've been promised a call back, but no call. I have now contacted Marlec, who manufacture iBoost, and they want proof of purchase. I looked at my invoice from CS and see that I was billed for a Solar Edge immersion controller which I had not noticed at the time. I went back to CS and asked for a revised invoice - no reaction. I am appalled by the complete lack of after-sales service and would advise anyone looking for a solar solution to look anywhere but Cambridge Solar UPDATE I am pleased to say that, following my negative review four days ago, Cambridge Solar have been in touch and have solved the problems which I was suffering. They installed a new iBoost immersion heater diverter yesterday and, so far, it seems to be working well. I feel that it is sad that it took a negative review to get this result, but having accepted that, I have been impressed with their reaction. I have increased their Customer Service rating both because they have recruited a dedicated customer services person and their reaction this week have left Quality as low because of the quality of the device which I believe to be a poor design/implementation of a good idea I hope that I will have a happier relationship with the third incarnation

Avoid at all costs. We approached Cambridge Solar for our solar and are still waiting for the second part of the installation. Their communication is abysmal and we really regret using them. They do not value their customers at all, and don't really have a clue what is going on. Need a call back - forget it. We have left so many voicemails and they just do not care at all. The latest disaster; today we are supposed to have the scaffolding installed for the second part of our solar to be installed across Thursday and Friday. At 4pm, still no scaffolding. So we called the project manager and asked what is happening? He had no idea who we were, and no idea that the scaffolding was due today. He said that he would investigate and call us back. One and a half hours later and there is no call back. We tried calling the office and other numbers and no answer at all. So clearly after waiting months for our second part of our installation and we still have no idea when we are getting our solar panels. This latest debacle is the experience that we have endured since using Cambridge Solar and it has been the worst experience we have ever had when using a company. I cannot wait until this is done and they are out of our lives!

Cambridge Solar installed solar panels and a battery system. From first contact to project completion it was a stress free experience with all queries dealt with promptly and professionally. Good communication throughout Installation completed efficiently with no inconvenience. All technicians and tradesmen were polite, tidy and knowledgeable. A Handover meeting on completion was a nice surprise arranged to ensure we were entirely happy with everything and answer any queries. We can thoroughly recommend Cambridge-Solar.

I intend to install solar panels and as a which member identified a couple of installers in my area to approach from the trustedtrader site. Cambridge solar were showing as highly rated so on 11th april I phoned them to seek a quotation. On answering my call I was told that all the team were busy, they took my name, address, phone number and email and said someone would call me back. By 20th april I had heard nothing so phoned again, I was told they are very busy and there is a 10 days delay on quotation requests. She confirmed that my details are on their system and said someone would phone me within a few days. By this morning, 28th april, I had still not received a response so I phoned again. The young lady I spoke to was apologetic, confirmed that they have my details and a record of my calls, and said she would get someone to phone me back. I asked if it would be today and she said yes. I received no call back today. This trustedtrader is clearly not living up to the rating that is showing for customer reviews. I am sure solar installers are busy at present but another installer I contacted around the same time came back within a few days with what looks like competitive quote. I am a seriously intending to install solar panels and as a which member I am very disappointed with this service from a recommended trader. ---------UPDATE posted 10/05/20022---------- On 28/04/2022 I posted a review expressing my dissatisfaction with the lack of response to my enquiry for a solar panel installation. At the same time I sent an email to the managing director of Cambridge Solar. I am pleased to report that I had a very prompt and apologetic response from Owen Morgan, the MD, and within a few days I now have a comprehensive and informative proposition and quotation for the installation. I am now happy with the response and appreciate that solar panel installers are presently inundated with enquiries given the hike in energy costs.

My system was installed, by Cambridge Solar, a little earlier than I expected and a little less than the original quote. I did have to wait a few weeks before things began moving because the company, I was told, was inundated by calls. I was very pleased when the process began that I had waited Everyone in the team, from administration to installers and electricians, conveyed competence and professionalism during the whole installation. In the middle of the process, I had some extra work I hoped they would help me with and they did. They all were very pleasant, approachable and helpful throughout the process no matter how often I phoned, emailed or personally asked questions. Now that it is finished I have been told that I can continue to ask further questions and get support if I need it. I am really enjoying watching the system working well now, even when there isn't full sun, and electricity being produced as shown on my apps. I'm very happy that I had my panels installed.

We are very pleased with our new installation, everything is as promised and to a high standard. Particularly happy with the different technicians who worked on our house, all very helpful and courteous. Cambridge Solar have always been able to answer our questions and explain all the complexities of solar panels. Would recommend.

From start to finish this has been a first class experience. I'd been putting off getting solar for a long time and now I really wish I hadn't! The whole team at Cambridge Solar were very responsive and creative with how to get the best out of the design and provided guidance every step of the way. Any unexpected challenge that came up was quickly discussed, solutions proposed, agreed and implemented. The team were a pleasure to have on the property. I would not hesitate to recommend to anybody thinking about a solar install. Thank you! A+++

Excellent work doing what they said they would do to time & to budget. Other solar panel services providers have been very poor. It was refreshing to find someone who was professional in all aspects of the job.

Our Solar Panels were installed 6 years ago by another company. But the monitoring WiFi link was never set up. After contacting Cambridge Solar, they sprang into action. François came out and did a survey. He confirmed that everything was working correctly. We asked him to get the WiFi link sorted so that we could use the app. No problem at all. François came back 10days later with the kit. All set-up and Registered with the suppliers, and we can use the app. Hooorraaay!! Well done Cambridge Solar. Recommend them any time. CDL.