18 month contract
Superfast Fibre Plus
One month Free Broadband Service Charge‡
Average download speed*
18 month contract
One month Free Broadband Service Charge‡
Average download speed*
18 month contract
One month Free Broadband Service Charge‡
Average download speed*
We don’t believe you should pay more for broadband than you need to. We’ll give you fast, reliable internet for lower prices.
No activation charges
We won’t charge you to activate your broadband service**.
You can download and upload as much as you want, whenever you want.
You’ll enjoy exclusive fuel savings at Shell service stations, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Friendly, local call-centre agents
Need to get hold of us? We have customer-service agents on hand and ready to help. Our dedicated team is UK based and trained to answer your queries.(Video) How To Find The BEST Home Broadband Deal (UK) and SAVE MONEY! ~ JordanTalksDeals
We pride ourselves on keeping our customers happy. We’ve even been recognised by Resolver for our excellent customer service in telecoms.
Need help choosing the right package? We're here to help. Call us on 0192 635 3397 between 8am and 7pm Monday to Friday, or between 9am and 4pm on Saturdays.
We’re here to help
If you’re worried about your bill or need any kind of extra support, please take a look at our guide for broadband and energy customers.
Find out how we can help
An award-winning broadband service
We’ve been recognised by Resolver for excellent customer service. And we’re also Good Housekeeping Reader Recommended, with over 80% of readers surveyed praising our broadband service as good value for money.
△ Your monthly charges may increase each year from 2024 on or after 1 April by the Consumer Price Index (CPI) rate of inflation plus up to 3%. For example, if you’re paying £30 per month, and the January CPI figure is 2%, we may apply an increase of up to 5%. At 5%, your monthly price would increase to £31.50 after 1 April 2024. For details see our terms.
At the end of your Minimum Period, your contract will not automatically renew. At that time, you may choose to switch to any of our available packages but if you do not, your service will continue at our then current out-of-contract prices. See our Price List for details.
*Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You can check the estimated speed to your property prior to purchasing. For more information please click on the “Broadband Speeds Information” dropdown menu below.
You can see our full terms and conditions here. See our Price List for details of all our standard prices.
**A £67.50 charge may apply if we need to install a new telephone line.
‡You can see our promotional terms and conditions here.
Frequently asked questions
Do I need to contact my current provider?
Unless you're a Virgin Media customer, you won't need to contact your current provider - we'll do that for you. If you are a Virgin Media customer you'll need to contact them to stop your service, they normally require 30 days notice.(Video) The NEW way to get Superfast Broadband in the UK!!
Can I keep my phone number?
Normally you can keep your phone number. We'll always try to do this for you, but there may be circumstances where we aren't able to. If this happens, we'll contact you before changing your number.
How long will it take to switch?
Switching usually takes about 14 days. We'll normally let you know what day your broadband will be live within 48 hours of accepting your order.
How much can I download?
All of our broadband packages are totally unlimited. This means you can download as much as you want.
Why can't I get Superfast Fibre and Superfast Fibre Plus?
Superfast Fibre and Superfast Fibre Plus are fibre products and fibre broadband isn't available nationwide. When fibre broadband becomes available in your area we will let you know.
View more information on our Ultrafast Fibre plans
Why are no Shell Energy broadband products available to me?
Our network partner does not have a nationwide network and as such we may not be able to provide our services in certain areas. Additionally, there are certain incompatible products such as BT Basic that means we cannot always take over an existing service.
Will the price I pay increase at the end of the minimum term?
Unless you recontract, the monthly charge you pay will increase at the end of your minimum term to the standard price for your chosen broadband package. For more information please see our Price List.
Why do you need my phone number?
We need this to ensure we can provide broadband at your home and to estimate your broadband speed more accurately. If our checks show that your phone line isn't compatible with our systems or you don't have an existing line, we may be able to install a new one, we charge £67.50 for an engineer to do this. You just need to let us know a convenient date and time.
What happens if I want to cancel my order before it goes live?
You have a 14 day cooling off period starting the day after your order has been accepted. You can cancel your order free of charge any time up to midday the day before your service is due to start. If you want to cancel your order, please call us on 0330 094 5801.
Please note that if you’ve agreed to, and we have already started to provide the service during your cooling off period and you subsequently decide to cancel, you will have to pay us the full cost of the Services you've received up to the point when your service is either cancelled or transferred to another provider.
What happens if I want to cancel my service?
You always have a right to cancel your service, but if you do before your minimum period ends, you may have to pay early termination charges. All charges are set out in our Price List.
Read more about cancelling your service in our support article.
How do I contact Shell Energy Broadband Customer Services?
Contact us on 0330 0945801 or email email@example.com
The legal bit
Broadband Speeds Information(Video) How We Install Full Fibre Broadband To Your Home | Community Fibre
Broadband speeds are measured in megabits per second (Mbps) and show how quickly you can transfer data to and from the internet.
Average speeds are based on the download or upload speeds of at least 50% of customers at peak time. (8pm - 10pm).
Broadband speed can be affected by the quality of your phone line, how far your home is from the telephone exchange, the wiring in your home, electrical interference and how many people are using your broadband at the same time. We'll use your postcode and phone number (if you provide it) to give you a personalised estimate of the speeds you can expect to receive. We can’t guarantee the broadband speed you’ll receive. The speed estimated at point of order may be different to what you actually receive. If you change premises, the speed that you receive may change due to the services that are available.
You may not always have uninterrupted internet access; and your internet access, download speeds and upload speeds may not always be at the range of speeds we advertise.
You can check the estimated speed available at your location via 'Check Availability' on our website, or by calling us on 03301 730575. Find out more why broadband speeds can vary and troubleshooting speed issues.
FAST BROADBAND: Average download speed 11Mb/sec. Average upload speed 1Mb/sec. Maximum download speed 17Mb/sec. Maximum upload speed 1Mb/sec.
SUPERFAST FIBRE: Average download speed 38Mb/sec. Average upload speed 9Mb/sec. Maximum download speed 38Mb/sec. Maximum upload speed 9.5Mb/sec.
SUPERFAST FIBRE PLUS: Average download speed 67Mb/sec. Average upload speed 17Mb/sec. Maximum download speed 76Mb/sec. Maximum upload speed 19Mb/sec.
ULTRAFAST FIBRE: Average download speed 145Mb/sec. Average upload speed 25Mb/sec. Maximum download speed 160Mb/sec. Maximum upload speed 25Mb/sec.
ULTRAFAST FIBRE PLUS: Average download speed 290Mb/sec. Average upload speed 45Mb/sec. Maximum download speed 330Mb/sec. Maximum upload speed 45Mb/sec.
FULL FIBRE 100:Maximum Download Speed 112Mb/sec. Maximum Upload speed 20Mb/sec. Average Download Speed 109Mb/sec.
FULL FIBRE 200: Maximum Download Speed 210Mb/sec. Maximum Upload speed 30Mb/sec. Average Download Speed 207Mb/sec.
FULL FIBRE 300: Maximum Download Speed 314Mb/sec. Maximum Upload speed 48Mb/sec. Average Download Speed 311Mb/sec.
FULL FIBRE 500: Maximum Download Speed 526Mb/sec. Maximum Upload speed 73Mb/sec. Average Download Speed 525Mb/sec.
FULL FIBRE 900: Maximum Download Speed 948Mb/sec. Maximum Upload speed 112Mb/sec. Average Download Speed 944Mb/sec (For the fastest speed of 948Mb/sec on our Full Fibre 900 package, you’ll need a high spec PC connected by an ethernet cable)
† 10X FASTER THAN THE UK’S AVERAGE: Applies to our Full Fibre 900 Service using a comparison of 900Mb download speed with the UK residential fixed broadband average download speed of 80.2 Mbit/s (as measured by Ofcom in their UK Home Broadband Performance Report published 13 May 2021)
Key Terms - Things To Know Before You Buy
PAYMENT AND CHARGES COLLECTION: We will bill you on a monthly basis using the method you have selected. If you have provided your card details, you consent to us debiting this and charging any additional amount that may be payable according to our Terms and Conditions.
ROUTER & EQUIPMENT: This remains property of Shell Energy and you will be required to return it in good working order within 30 days of your Agreement ending or you may be charged. For more information please see our Terms and Conditions and Price List.
CANCELLING YOUR SERVICE: If you change your mind and want to cancel within 14 days (starting on the day after we accept your order) you are free to leave without charge. Outside of your 14 day cancellation period, we require at least 30 days notice to cancel. If you choose to end your service within the minimum period, you may have to pay early termination charges which are detailed in our Price List. For more information, please see our Help articles.
MOVING HOME: If you move home during your Minimum Period, this will come to an end and you will start a new 12 or 18 month contract from the date your Service goes live at your new address.
Promotional Terms & Conditions
Our Promotional terms and conditions can be found here.
Our broadband plans (excluding Full Fibre) come with free landline calls between Shell Energy Broadband and Phone customers - see our Price List for more details. You can also choose to purchase one of our optional call packages when placing your order:
EVENING & WEEKEND: Great if you make most of your calls in the evenings and weekends as it includes Inclusive evening and weekend calls to UK landlines, UK mobiles and 0845/0870 numbers from 6pm to 6am Monday to Friday and from 6pm Friday to 6am Monday.
ANYTIME: If you make a lot of UK calls during the day our Anytime calls could save you money. It includes Inclusive anytime calls to UK landlines, UK mobiles and 0845/0870 numbers at any time of day.
ANYTIME PLUS: This call package includes Inclusive anytime calls to UK landlines, UK mobiles, 0845/0870 numbers and landlines in 54 Countries.
INTERNATIONAL: If you have friends and family overseas, our International Calls plan means you can talk for longer without it costing a fortune. You get Inclusive anytime calls to landlines in 54 countries (plus discounted calls to mobiles in those 54 countries). You’ll also get a 50% discount on all other international landline and mobile calls. See our Price List for more details.
INCLUSIVE CALLS: Inclusive calls last for 60 minutes, hang up and redial to before 60 minutes to avoid additional charges. If you do not purchase a calling plan, then any calls you make will be charged at our standard call rates, which can be found in our Price List.(Video) Find the FASTEST INTERNET In Your Area!! Best UK Broadband Coverage Checker
SERVICE CALLS OUTSIDE OF YOUR INCLUSIVE MINUTES: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 21.49p per minute Access charge from Shell Energy, plus a service charge set by the company or organisation you called. They are not included within any call plan. See our Price List for more details. For more information see our Premium Rate Calls Services Guide.
Is it worth getting superfast broadband? ›
With its reduced latency and jitter compared with conventional broadband, superfast broadband generally provides a much more reliable, and less frustrating, experience with these services. Furthermore, by allowing higher data rates to be used, sound and video quality will be maximised.What is considered superfast broadband? ›
What is superfast broadband? Superfast broadband is broadband that offers speeds between 24Mbps and 300Mbps. It's best for people who find themselves downloading, video calling and streaming TV and music on a regular basis.Is standard broadband fast enough? ›
What is a good broadband download speed Mbps? A download speed of at least 25Mbps is considered good for most internet activities, however we recommend having at least 40Mbps if you have multiple users in the house. For those who like to stream in Ultra HD, we'd recommend a speedier connection.What's the difference between superfast and Fibre broadband? ›
Is Superfast the same as Fibre? Yes. Any type of Superfast connection is known as fibre due to the fiber optic cables that the connection is carried through to the telephone exchange.Do you need a landline for superfast broadband? ›
To sum up: you don't need to have a landline phone if you want broadband. But to get broadband from an Openreach-based provider, your home must have a physically connected phone line.Do I need a new router for superfast broadband? ›
Does Sky replace old routers for free? Sky replaces all old routers for new customers signing up to its Superfast and Ultrafast services.Why is there no superfast broadband in my area? ›
Your property is too far from the nearest street cabinet to run cabling to it. Fibre broadband is popular in your area. The nearest cabinet can't accommodate a new connection. Your property is old and the wiring can't support the high speeds that fibre broadband offers.What is a good internet speed for home? ›
A good internet speed is around 100 Mbps download speed and 20 Mbps upload. This should satisfy households that are streaming on multiple devices, online gaming, and working from home. The average internet speed in the U.S. is currently 189 Mbps download and 23 Mbps upload.Is broadband faster than Wi-Fi? ›
Moreover, even with the improved data speed of a Wi-Fi connection over the years, it's still far behind the data speeds a high-speed broadband connection can offer you. On the contrary, broadband connections directly connect to your stationary devices offering faster internet speeds with greater consistency.Do I need broadband if I have Wi-Fi? ›
Wifi is great if you want to connect multiple devices simultaneously, without the use of wires. But, it requires a broadband connection to do anything besides sharing data between devices. Connection to the internet requires an ISP-provided broadband.
What broadband speed do I need for smart TV? ›
To browse the web on your smart TV, you'll need a minimum of 2Mbps and 5Mbps or more for quicker loading times. To download music this speed will need to increase to speeds of 10Mbps or higher so that you won't be waiting an excessive amount of time for albums to download and playback.What is the minimum speed to be considered broadband? ›
Under the current definition, set by the Federal Communications Commission in 2015, internet service counts as “broadband” if it delivers download speeds of at least 25 megabits per second (or Mbps) and upload speeds of at least 3 Mbps.Is fiber internet better than broadband? ›
Fiber is faster than average broadband speeds in the USA. You can download more, faster, with fiber. Fiber Internet is more reliable than copper and less 'patchy' than Wifi.How does Superfast broadband work? ›
It uses a network of fibre optic cables to deliver high-speed data over greater distances. The data travels down the cables literally at the speed of light. This means you're more likely to get faster download speeds and a more reliable connection to the internet.What is the difference between fast and superfast broadband? ›
getting the speed advertised
Superfast and ultrafast broadband are significantly faster than standard broadband. Superfast broadband offers speeds of 30Mbit/s or more, and ultrafast 300Mbit/s or more. Using superfast broadband means that you can: download things much faster.
If you don't use your landline phone, Broadband only lets you have the broadband you want without the landline you don't. However, you won't be able to make or receive any incoming calls on your landline phone. This includes calls to the emergency services.Is it cheaper to have broadband without a landline? ›
It's the most popular form of broadband without a fixed landline, and one of the best options if you're looking for something flexible. However, a fixed line broadband can work out cheaper than mobile because mobile data is more expensive.
All broadband and landline packages should include line rental in their price. Broadband providers that offer fibre to the premises (FTTP), such as Virgin Media, can avoid a landline, but to have a home phone bundle you'll need the landline and therefore, line rental.What is the difference between broadband and Wi-Fi router? ›
Wi-Fi is the radio signal sent from a wireless router to a nearby device, which translates the signal into data you can see and use. The cable that comes into your home and is plugged into a wireless router is called broadband. WiFi is when this internet is then transfer from your router into the air wirelessly.What is the difference between internet broadband and Wi-Fi? ›
Broadband is the physical connection that runs from the exchange to your property. Wi-Fi is a wireless connection from your Wi-Fi router to your devices – your phone, laptop, smart TV or gaming system.
Is A modem the same as a router? ›
While some will use the two words interchangeably, they are not the same thing. A modem brings internet service into the home, and the router delivers the internet to the devices in your home via WiFi or an Ethernet cable.Why is my superfast broadband slow? ›
Different things can cause a computer to slow down, which can give the impression that your broadband is slow. This includes: Running lots of programs at once, insufficient RAM, web browser add-ons and too many startup programs.Why is my broadband working but not my internet? ›
Restart your modem, router, and device
Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don't skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem.
- See If Your ISP Is Down. If you are able to search the internet from another device, such as your phone, check to see if there is an outage reported for your internet service provider. ...
- Check Your Router. ...
- Restart Your Device. ...
- Scan for Viruses. ...
- Get a Professional Opinion.
For most folks working from home, a cable internet plan with at least 100 Mbps download speeds will be good enough to get work done and stream Netflix at the same time (we won't judge you).Is 50 Mbps fast enough for 2 users? ›
A download speed of 50Mbps allows you to stream ultra-HD video on 2 devices at the same time, or download a HD movie in 11 minutes. If you're using a broadband internet connection with download speeds of 50Mbps, you can comfortably stream ultra-HD quality video on up to 2 devices at the same time.What is better than broadband? ›
The broadband connection is fast speed internet, but the speed is slower when it is compared to a fibre connection. The fibre broadband connection is very fast speed internet as it uses optical fibre for transmission of data. The fibre broadband is faster than broadband connection.Which network is best for broadband? ›
- Airtel Xstream Fibre. When it comes to getting an internet connection for your family, your kids, or even your job, Airtel Xstream Fiber provides a large variety of plans to choose from. ...
- Reliance Jio Fiber. ...
- Excitel Broadband. ...
- BSNL Bharat Fiber. ...
- ACT Broadband.
Having broadband makes all the difference when it comes to getting the most out of the Internet. The time that it takes to move to a different page on a website becomes much quicker; it should be almost instantaneous. Also, you can make telephone calls while you're online and using the Internet.Can you have Wi-Fi but no internet? ›
If all your devices get no internet connection, yet your WiFi indicator is still on, the most obvious answer is that your internet provider has an outage. Before you start rebooting and shuffling wires around, it's always a good idea to check this first.
What is the cheapest way to get Wi-Fi at home? ›
- Buy your own modem and router.
- Reduce your internet speed.
- Negotiate your internet provider bill.
- Bundle your services.
- Check on government subsidies.
- Get bare-bones internet service.
The main difference between the two products is the location they're intended to be used in. Typically, Mobile Broadband is for customers who want internet on the go, whereas 4G Home Internet is intended for use at home or in the office.Do you need good broadband for a smart TV? ›
To get the most of a smart TV, you need a reasonably speedy internet connection. On-demand shows and movies are streamed using your internet connection, so the stronger your speed, the smoother your viewing experience will be.How much data does a smart TV use per month? ›
Standard definition uses up to 0.3 GB per hour. High definition (720p) uses up to 1 GB per hour. Full HD (1080p) uses up to 3 GB per hour. UHD (4K) uses up to 7 GB per hour.How much internet speed do I need for 4K TV? ›
What internet speed does someone need to watch 4K video? The viewer needs a download speed of around 50 Mbps to reliably watch 4K streams. So-called high-speed internet from most ISPs usually only starts at around 25 Mbps.Is there a downside to fiber internet? ›
Although fiber optic networks present many advantages, there are also some disadvantages to take into consideration. These include physical damage, cost considerations, structure, and the possibility of a “fiber fuse”.Is broadband the same as cable? ›
Unlike a dial-up connection, broadband connection uses a dedicated line exclusively for data transmission. DSL internet uses copper phone wires, cable internet uses the same coaxial cable as your television, fiber internet uses specialized fiber-optic cables, and there are wireless options like satellite and 4G/5G LTE.Is it worth switching to fiber internet? ›
Homeowners and businesses should upgrade to fiber optic internet for its speed, reliability, scalability, and affordability. Speed is key, especially for businesses, and fiber optic internet can provide faster download and upload speeds than DSL or cable.How do they install superfast broadband? ›
We'll run a fibre optic cable, from a nearby telegraph pole or underground, to a small junction box on an external wall. From there, a much smaller cable will be run inside to a small, powered, wall-mounted unit that we'll plug your router into.How much is xfinity superfast internet? ›
Larger families and heavy internet users should consider the Superfast internet plan. At $70 per month, it provides 800 Mbps of internet speed, which is more than adequate for most households.
How much is super fast internet? ›
The fastest broadband internet service usually comes with 1,000 Mbps (1 Gbps) download speeds or higher. The price should be around $100 per month or less if you want a good deal. And see if you can get any extra deals or freebies.What is the best internet speed? ›
In most cities, the fastest internet speeds are around 1 gigabit per second, which is the same as 1,000 megabits per second. You may see this written as 1 Gbps or 1,000 Mbps. In some areas, you may find speeds twice that fast or be limited to slower cable or DSL internet service.What broadband has the fastest speed? ›
Verdict: The fastest broadband provider
Overall, we found that: Virgin Media offer the fastest average download speed at peak times. TalkTalk offer the second fastest average download speed at peak times. Hyperoptic offer the fastest upload speed at 900Mb.
Google Fiber is the fastest internet provider, followed by Xfinity and Verizon. *Data effective 12/19/2022.Is it worth getting 500Mbps broadband? ›
With a download speed of 500Mbps, you can do almost anything you'd like to do at the same time on the internet, on multiple devices at the same time. For instance, you can watch online video on 20 devices at the same time in ultra-HD (4K) quality.Is Xfinity superfast internet good? ›
Xfinity is ranked #1 in the fastest plans, even surpassing Fios in terms of speed on its fiber-optic network. Professional reviews note however that Xfinity's fiber-optic service is limited to a few cities, and although we've listed speeds here, they could be different in select markets depending on network capacity.Is Xfinity superfast good? ›
Overall, Xfinity is a great ISP that gives a lot for your money: high speeds, great features, and good equipment.How many devices can you run on 500 Mbps? ›
500 Mbps also means a lot of bandwidth, and hence you can see above that as many as 100 devices can run simultaneously using the same connection. In theory, you can even connect up to 200 devices for casual tasks like internet browsing and texting.Can I watch TV with just broadband? ›
Once you cut the cable/satellite cord, most of your TV programmes will be streamed to you via the internet. And for that, you need broadband at a decent speed. The faster broadband you get, the more streaming you can do – and on more devices at the same time.
Recommended Internet Speed
You'll need at least 4-8 Mbps of Internet speed to watch pre-recorded shows and movies, and 10 Mbps or more to stream live TV. 4K streaming requires speeds around 20 Mbps per user. So if three people in your home are streaming 4K video, you'll want a minimum Internet connection of 60 Mbps.
Who is better spectrum or Xfinity? ›
You can't go wrong with either one, but Xfinity provides more plan choices and higher download speeds. Spectrum limits its choices with slightly higher promo prices. The big division between the two hits once the promotional pricing ends.Is Xfinity superfast internet Unlimited? ›
Yes. If your Xfinity Internet service comes with the 1.2 Terabytes (TB) Data Usage Plan, there are two ways you can get unlimited data from Xfinity. We recommend you check your monthly data usage in your account (you may be asked to sign in using your Xfinity ID and password first).Is Xfinity better than Verizon? ›
Overall, Verizon is a slightly better value compared to Xfinity. Not only does Verizon offer better starting speeds for a great price, but also its upload speeds are significantly faster than Xfinity's and its service is more reliable.What is the cheapest Xfinity plan? ›
Cheapest Xfinity internet plans FAQ
Connect (Central): $30.00/mo., 75 Mbps download speed, 1.2 TB data cap. Performance Pro (Northeast): $39.99/mo., 400 Mbps download speed, 1.2 TB data cap.
Best Overall Xfinity Bundle
Xfinity's bundles don't get any better than the X1 Premier Triple Play. This powerhouse bundle includes fast internet, premium TV channels, and phone service. The internet service includes a top download speed of 250Mbps and 1,000GB of data per month.
You need at least 25 Mbps download speeds and 3 Mbps upload speeds to effectively stream, game, download, and Zoom online with minimal slowdowns and buffering.